· Provides information
about the apartments and the community to the prospective resident and schedules
visits to the community.
· Greets visitors and
determines if the community meets the client’s qualifications.
· Effectively explains
all lease and community policies to new and current residents.
· Accurately and
efficiently prepares and assists with all leasing paperwork (i.e.
applications, lease agreements and addenda, employment and credit checks, and
leasing move-in packets.)
· Collects security
deposits, rent and all other funds associated with resident moves.
· Effectively
communicates changes in units leased status to the Maintenance Department.
· Completes follow-up
notes, email/ call-backs with prospects after initial community visits per
GWR policies. Maintains all records of
contact with prospective residents on a daily basis (LeaseHawk/OneSite/etc.)
· Supports the overall
marketing efforts through outside marketing, posting to social media and
postings/updates to online advertising sources.
· Maintains an accurate
and in-depth knowledge of all aspects of the community, particularly in areas
such as rent and pricing information, vacancies, apartment availability,
lease expirations, square footage, etc.
· Understands and
complies with state landlord-tenant Fair Housing laws and standards.
· Prepares weekly
competitive market survey reports and analyzes the real estate market trends
and conditions in the area.
· Monitors all current
and future vacancies to proactively react to future occupancy needs.
· Analyzes concerns
associated with apartments that are slow to lease and offers recommendations
to the Property Manager.
· Inspects all vacant
apartments on a daily basis prior to beginning of business day to ensure that
they are ready to show to prospective residents.
· Maintains daily curb
appeal such as balloons, bandit signs, prospect refreshments, etc.
· Conducts follow-up
activity with all residents in order to establish positive resident relations.
· Maintains current
resident files through consistent filing of documentation, auditing of files
and timely notification to residents as needed for file completion.
· Attends and
participates in training programs as requested. Ensures that necessary courses are
completed in a timely manner.
· Assists the Property
Manager in implementing resident retention and renewal programs.
· Makes recommendations
to management regarding improvements for the overall operation of the community.
· Consistently monitors
emails for pertinent information and responds in a timely manner to
appropriate persons. Maintains
professional email etiquette at all times.
· Attends and assists
in the coordination and organization of resident relations and activities,
such as newsletters, parties, etc.
· Transports residents
or prospective residents via motorized vehicle throughout property grounds;
may run errands as necessary.
· Represents the
Company in a professional manner at all times. Consistently maintains a professional
courteous attitude when dealing with residents, coworkers, and the general
public.
· Performs other duties
as assigned.
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