Our Team

The last two years have been a prolonged period of uncertainty and constant changes.  Employee morale and retention have become an even higher priority as our onsite teams have dealt with more complex issues on top of their usual responsibilities.  That, coupled with constantly changing policies and procedures, while the industry is experiencing an unprecedented staffing shortage, is causing all companies to examine ways to differentiate themselves and offer new benefits and perks to their team members. 


At GWR, our employees are our priority.  They deliver service to our residents and deliver results to our investors, so they are valued, cared about, and subsequently, dedicated.  We value our team members and their well-being, and we have challenged ourselves to think outside of the “industry norm” and see where we could be different from other companies.  To start, we increased the apartment discount benefit to those qualified employees who live on the property where they work.  We had offered an employee discount of 20%, which we continue to offer all employees, however, for those employees who live where they work, we now offer the potential for a larger discount.


Last December, in appreciation of the hard-work and dedication of our employees over the past difficult year, we closed all GWR properties between Christmas and New Year’s, and gave every employee and extra week of holiday pay.  This not only gave employees the freedom to spend time with their friends and families, but it also boosted the morale onsite.  An even more dedicated team was ready to get the new year started when they returned to work January 3rd!


Several years ago, we created the GWR Millionaire’s Club!  When we created this club, it was designed as an employee rewards incentive program to achieve a sales goal of $1 million dollars.  And further, to recognize our top performers and thank those superstars in our Company who go above and beyond in leasing and sales.  There are now 29 members of the club.  As GWR Millionaire’s Club members, they are eligible to go on a company trip annually and they are celebrated with recognition and time away from work. 


Lastly, we recently announced our newest policy – the GWR Work from Anywhere policy – for all Salary Exempt employees.  The Work from Anywhere policy gives eligible employees 20 days of Work from Anywhere time each year and allows exempt employees to work at home, on the road, or in a satellite location for all of part of their workweek for up to a period of five consecutive days at a time!


The labor shortage will be one of the greatest challenges for the multifamily industry and the economy this year.  We know historically that employees who are engaged are the employees that perform well and strive to do more.  At GWR, we want to nurture and retain those employees, and recognize and reward them all!


We are investing in our teams and we are excited to see where it takes us!


All my best,

Gina Y. Erwin

Ryan H. Raser
Director of Operations

Ryan has worked in the housing industry for 25 years.  He started in student housing and moved into to multifamily in 1999, remaining in that sector until now.   Ryan began his career in the multifamily industry as a leasing specialist and worked through all on site positions on his way into a supervisory role with experience in a wide variety of A, B and C class garden style and mid-rise communities.  As a regional supervisor, he oversaw property operations of large portfolios and focused on building effective teams to deliver desired results.  In his current role as Director of Operations, Ryan oversees the Operational Support Department at GWR Management and all business operating systems.  He specializes in finding ways to streamline company operations and ensure that the company has the tools needed to help us deliver an excellent customer experience as well as improve cash flow. 

 

Prior to GWR, Ryan worked with Arcadian Real Estate Services and Equity Residential in several different roles which provides him with a broad skill set.   Ryan enjoys collaborating on projects and serves as an advisor to several vendor boards.  Originally from Northeast Pennsylvania, he attended East Stroudsburg University of Pennsylvania, is married and lives in Cypress Texas.